Privacy Policy

Information we handle

The builder can keep your quote-cart configurations in your browser's local storage. Those configurations may include dimensions, quantities, materials, dimensional warnings, and acknowledgements. They remain on your device unless you submit a quotation request or clear your browser data.

A quotation request includes your name, email address, phone number, and the configurations in your quote cart. Please do not submit confidential, payment, government-identifier, health, or other sensitive information.

Our hosting infrastructure may process ordinary technical information needed to deliver and secure the site, such as an IP address, request time, requested URL, browser information, and error or security logs. We do not currently use the website for targeted advertising or sell personal information.

Why we use it

We use submitted information to receive, review, and respond to quotation requests; understand the requested stair configuration; communicate about the request; prevent abuse; troubleshoot delivery; and comply with applicable legal obligations. Submitting a request does not create an order or contract.

Telegram and other service providers

Quotation information is transmitted through the Telegram Bot API to a private channel used to review requests. Telegram acts as a third-party service and may process information on systems in other countries under its own policies. Review the Telegram Privacy Policy before submitting information you do not want processed through Telegram.

The website does not retain a separate local copy of a submitted quotation request. Hosting, network, and infrastructure providers may process the limited information necessary to operate and secure the website.

Retention

Browser-stored configurations remain until you remove them or clear the relevant browser storage. Submitted quote requests remain in the private Telegram channel until an operator deletes them. No fixed production retention schedule has been adopted yet. You may request deletion, subject to information that must be kept for security, dispute, recordkeeping, or legal reasons.

Security

We use reasonable technical and organizational measures appropriate to the service, but no internet transmission, messaging platform, or storage system is completely secure. Email and Telegram should not be treated as secure channels for sensitive information.

Your choices and rights

Depending on the law that applies to you, you may have rights to ask whether we hold your personal information and to request access, correction, deletion, or a restriction on its use. You may also raise a privacy concern. We may need to verify your identity before acting on a request, and legal exceptions may apply.

Contact us about privacy

Send privacy questions or requests to [email protected]. Include enough information for us to identify the relevant request, but do not send sensitive documents by ordinary email.

Changes to this policy

We may update this policy as the website, quotation workflow, or legal requirements change. The effective date above identifies the current version. Material changes to how submitted information is handled should be disclosed before they take effect where required.